Buying tools and home improvement products can be surprisingly expensive, which is why it’s crucial to shop around for the best price. As someone who’s been a loyal Lowe’s customer for years, I initially hesitated to check retailers like Walmart or Target for better deals on my DIY home project supplies. However, discovering Lowe’s price match policy changed everything about my shopping strategy. Their commitment to competitive prices through the Lowest Price Guarantee means you can find a lower price on any product and they’ll match it, though there are some exclusions to be aware of.
What started as a small-town hardware store in North Carolina back in 1921 has evolved through generations from a family-run business into a publicly traded company. Today’s Lowe’s features enormous aisles filled with building supplies, fixtures, furniture, appliances, and a comprehensive garden center that serves both contractors and weekend warriors alike. Their great sales include major holiday events like the annual Labor Day Sale with blow out deals on stylish outdoor furniture and grills, Fourth of July sales, and their massive Black Friday sale.
Let me break down the details so you can take advantage of this valuable program.
Does Lowe’s Price Match?
Yes, Lowe’s absolutely does price match through their Lowest Price Guarantee. According to the retailer’s website, they’ll match any qualifying lower price on an exact item, which is honestly a sweet promise for bargain hunters like myself.
However, the key words here are qualifying and exact, so understanding the details of how this policy works is essential. Their Price Promise reflects their commitment to everyday pricing that stays competitive, proving they’re willing to match prices when you find the same item from a competitor.
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Lowe’s Price Matching Basics/Rules
Competitors will be matched under Lowe’s Price Promise, which covers local retailers as well as major online retailers, including Amazon.com, Wayfair.com, Walmart.com, Target.com, HomeDepot.com, BestBuy.com, etc. This applies to both in-store and online shoppers – if you’re shopping in-store, simply bring proof of the lower price from the competitors’ site or ad, while online shoppers can call for a price match or use their chat feature.
- The policy requires the same products only, meaning Lowe’s will match prices exclusively when you find the exact same brand, model, and style product.
- Items must be in stock and available both at Lowe’s and the competitors’ location or site, and must be available to ship to your specific location. They’ll only match new items that are new, in-stock, and available – no used, open box, or refurbished products qualify.
- Lowe’s won’t match store-to-store pricing, so if another Lowe’s store across town has lower prices on their shelves, your local store won’t match their own store’s pricing, though you can still request a price match on online price or competitors’ in-store price.
- The ZIP code matters significantly, when requesting a price match on a competitor’s in-store price, it must be within the same ZIP code since Lowe’s won’t be beholden to on-shelf prices from competitors with cheaper rent.
- Their price promise includes both the item cost plus the shipping cost or delivery cost. However, there are no combo deals. You can get a price match OR a discount, coupon, or promotion, but they won’t combine a price match with other offers.
- To gather proof for your price match request to be granted, you must present the product and price from the competitor’s ad or website. For online shopping, call to speak with Customer Service, while for In-Store Price Match visits, you’ll need to gather proof and find a store associate who can validate your price match request.
- Lowe’s can impose limited quantities and limit your price match requests to a reasonable quantity, and only the same person who originally made the purchase can request a price match.
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How to Price Match at Lowe’s
Picture this situation: you’re shopping for a patio chair and discover it’s available for a lower price at Walmart. Here’s how to request a price match at Lowe’s. The process for requesting a price match varies depending on whether you’re in a store or shopping online. When Requesting a Lowe’s price match in store, you’ll need to show proof of the lower price on the identical item to a Lowe’s associate in the store. This proof can be a web page, ad, printout, or photo showing the item’s lower price at a competitor, and the associate can then validate it and give you the lower price.
For Requesting a Lowe’s price match online, you can either call or use the online chat feature on the Lowe’s website to have a Lowe’s employee validate and give you the lower price. Keep in mind that the item with the lower price must be both in stock and available to ship, plus identical to the item at Lowe’s. If the product with the lower price doesn’t meet these requirements, Lowe’s won’t match the price.
The step-by-step process involves: Find your in-stock item at Lowe’s or lowes.com, double-check the same in-stock item at Lowe’s competitors, bring proof of the higher price to any Lowe’s store sales associate, or if your purchase was at lowes.com, call 1-877-465-6937 and speak with Customer Service, then receive a price match for the item.
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What is Excluded from Lowe’s Price Match Policy?
Beyond price-matching identical and in-stock items, Lowe’s maintains several limitations on their policy regarding specific items and services that are NOT eligible for price match at Lowe’s. Competitors’ pricing on professional services, Custom or special order products, discontinued, used, refurbished, open-box, clearance, seasonal, or closeout products are all excluded. Additionally, Items on Amazon sold by a third-party seller won’t be matched, nor will Lowe’s match other competitors’ rebates, BOGO offers, Black Friday sale prices, or loyalty member discounts – they also won’t combine a price match with any other promotion, discount, or coupon.
Professional service pricing for services like labor or installation cannot be price-matched, and Seasonal sales and clearance events are excluded, meaning you can’t price-match offers found during big sales events like Spring Black Friday, Black Friday, Clearance/Closeout sales, and holiday promotions. Wholesale and volume sales won’t be matched, including any wholesale deal, volume pricing, or membership-based retail wholesalers. Typos and errors with incorrect pricing won’t be price-matched. Auction websites like eBay.com that sell based on a bidding system are excluded. Taxes still need to be paid, as sales tax is excluded. Specialty pricing terms based on credit card offer, finance offer, military, or loyalty program price won’t receive a price match. For additional questions about what’s not included in their price match policy, you can explore their entire list of exclusions.
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Does Lowe’s Offer Price Adjustments?
Understanding price matching versus price adjustments is crucial since price matching happens before making a purchase, while price adjustments happen after you’ve already bought something. If you purchase something at Lowe’s and find it available for a lower price within 30 days, you can request a price adjustment to take advantage of that lower price. The best part about getting a price adjustment is that it applies to price drops at both Lowe’s and other retailers.
While Lowe’s used to advertise a 30-day window during which you could ask for a price adjustment if the price of an item you bought fell, this information is no longer prominently displayed on their website, though when called to confirm, the answer is Yes, you can get a price adjustment after purchase. For most merchandise, Lowe’s will refund the difference if you find a lower price at Lowe’s or a qualifying competitor (listed above) within 30 days of purchase. Appliances have a shorter window of 48 hours after delivery. To request your adjustment, go to a store with your proof or call Lowe’s customer service.
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Can You Request Lowe’s Online Prices In-Store?
Lowe’s wants to save money for customers, so you can request that the retailer match their online prices when you visit a Lowe’s store near you. You’ll simply need to find a Lowe’s associate and show them the lower price on the identical item featured on the Lowe’s website. If you buy something online and select Store Pickup or Lowe’s Home Delivery, Lowe’s will automatically perform price-matching magic by looking at the item’s online price and in-store price to give you the lower of the two. One exception to this rule includes lumber and plumbing products, for these items, you’ll always see local pricing when you shop on the Lowe’s website.
Keep in mind that Lowe’s has the final say about whether to offer a price match or price adjustment, though it never hurts to request one when you see an item with a lower price before or after purchasing it – the worst that can happen is you hear the word no while the best outcome is you save some money. Lowe’s Price Promise extends to all local competitors as well as major online competition, making this policy worth taking advantage of whenever you find a qualifying item.
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Conclusion
Lowe’s price match policy is a simple way to stretch your budget without sacrificing quality. By keeping their Lowest Price Guarantee, they make sure you never feel stuck paying more than you should.
The rules are clear, and while there are exclusions, the process itself is pretty straightforward, whether you shop in-store or online. Add in the option for price adjustments, and you’ve got even more chances to save after your purchase. At the end of the day, Lowe’s makes it easy to shop smarter and spend less.
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